Shipping policy

SECTION 1 - SHIPPING COSTS

  • Delivery costs will be applied depending on the recipient’s location. Shipping rates may vary based on shipment type and destination. Rates will be automatically calculated at checkout.
  • BFG reserves the right to pass any extra shipping charges or fees charged by our courier after the order has been delivered for any of the following reasons:
  • Wrong or incomplete address / Change of delivery address
  • Remote location delivery
  • Extra delivery attempts
  • Parcel rejected or not delivered after the 3rd attempt
  • Costs arised from the return of any undelivered parcel to our warehouse
  • BFG will provide a tracking number after the parcel is expedited from our warehouse. The CUSTOMER shall be responsible for tracking the package and fulfill any delivery request from the courier.
  • In the event that the parcel could not be delivered by any reason, the courier holds the right to abandon the parcel 10 days after the first unsuccessful attempt. Once a parcel has been abandoned, it will not be possible to recover it by any means. BFG shall not be liable for abandoned parcels.

SECTION 2 - DELIVERY

  • Delivery time of finished orders will depend on the shipping method selected and the destination country. It may vary from 2 to 5 days unless it is hold at customs for any reason.
  • Damages during transportation may occur. By default, shipments are covered by a standard insurance required by law to the courier Company which may provide a compensation for lost and damaged merchandise. If an additional insurance is desired the CUSTOMER will need to inform BFG in advance.
  • Upon delivery, please inspect the packaging for potential damages. If it appears that the products are damaged, please do not accept the shipment.
  • In the event the parcel has been accepted, if the CUSTOMER wishes to report that it has been damaged during shipment, they will need to contact their local Courier office to file a claim within 24-48 hours upon receipt of the merchandise. After this period, the CUSTOMER will not be entitled to receive any kind of compensation. The CUSTOMER will need to provide the name of the person who collected the parcel as well as a contact telephone number. Please, retain all packaging together with the damaged items, which will be examined to decide whether compensation is granted. CUSTOMER can contact Newmans Shoes at info@newmans-shoes.com if any further information is required.

SECTION 3 - TRACKING YOUR ORDER

  • CUSTOMERS are able to track the progress of their shipments with a tracking number which will be emailed once the shoes are shipped from the factory.

SECTION 4 - CUSTOMS DUTIES, IMPORT TAXES & OTHER FEES

  • Orders are produced and sent from BFG’s factories in Spain. Customs duties may apply in certain regions and would eventually depend on the country’s local customs and tax bureaus of the recipient.
  • BFG shall not be liable for any taxes, duties or custom charges the parcel may incur in. It will be the recipient’s responsibility to be aware of the specific country customs regulations. Any duties or fees arising from the delivery will be born by the recipient.
  • Shipments are made under incoterm DAP when they are managed by BFG, or EXW when they are managed by the CUSTOMER.