Refund policy

All ‘bespoke’ items sold through the Newmans Shoes website are subject to the same strict guidelines as set out in The Consumer Protection (Distance Selling) Regulations 2000, but with the activation of one major clause:

Exceptions to the right to cancel

13 – (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts:

c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

This means that where goods have been altered from ‘standard’ to ‘bespoke’, they will become non-returnable and non-refundable. Due to the timescale involved in producing ‘bespoke’ items, Newmans Shoes will provide a 72 hour cooling off period from the time that the order is placed. After this time has elapsed, production will begin and the right to cancel will be removed. This will not affect your statutory rights with regards to damaged goods.

If you are unsure whether an item is ‘standard’ or ‘bespoke’ please don’t hesitate to contact us at Radley@newmans-tailors.com.